FAQs

Frequently (and not so frequently) asked questions
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How quickly will you mail my purchase to me? We usually ship within 3 business days, by US Postal Service, with tracking number. As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.

Do you ship overseas?  Yes, we do ship worldwide.

What guarantee comes with your watches/jewelry?  All of our products come with a one year warranty. If you have any problems please just contact us.

What if the watch needs repair or service?  Please fill out the repair/service form, and send it with your watch (and warranty if you are still covered) directly to:

Kaisa & Paternoster Designs, P.O. Box 4252,  West Palm Beach, FL 33402

If you have any other question, please contact us: Email: kaisaandpaternoster@yahoo.com

Can you make watches/jewelry to a specific design request?  Unfortunately we don't make custom orders.

What if I don’t like it when it arrives?  You are most welcome to exchange your item for something else, unused, in its original condition, within 30 days of purchase. We offer exchange only.

What if someone loves my watch and wants an exact copy – can you make a second one?  Please contact us, most of the watches are one-of-a-kind, but  we can usually create something very similar.

Do you sell the batteries that go with the watches?  We don't sell batteries, but each quartz watch comes with a new battery in the watch, and we include a spare battery. Any jeweler will be able to change the battery.

What if the strap is too big? Or can I measure my wrist and you make it to fit?  All the bands are adjustable, and links can be removed by a jeweler. It is always preferable to get your watch adjusted in person, so you can tell the jeweler exactly how you like to wear your watch.

Are your watches water resistant?  Yes, all our watches are water resistant, which means that they can cope with splashes of water or rain. However they are not water proof, so we don't recommend that you shower or go swimming while wearing your watch.

Are there any special cleaning instructions I need to know?  You can use a damp soft cloth to clean your watch.

Are these watches robust, or are they ‘dress’ watches?  You can wear them anyway you wish. They are made for everyday wear or as a dress watch, your choice.

Do you do gift certificates?  Yes, we do. You can purchase gift certificates in our online store.